At Dax Explores, customer satisfaction is our priority. If you are not entirely satisfied with your purchase, we are here to help. Please read our Return and Refund Policy carefully to understand the process and timelines.

1. Return Policy

We accept returns only for defective or damaged products. To be eligible for a return, the following conditions must be met:

  • The product must be unused and in the same condition as you received it.
  • The product must be returned in its original packaging, including any accessories or free items that came with it.
  • Refund will be in cash.

How to Initiate a Return:

  • Email us at [email protected] with the subject line “Return Request “
  • Provide details of the issue, along with clear photos of the product (if damaged or defective).
  • Our team will review your request and provide return instructions.

2. Refund Policy

Refunds are processed only for approved returns. Once we receive and inspect the returned item, we will notify you of the status of your refund.

Refund Conditions:

  • If your return is approved, we will process your refund within 7–10 business days from the date of receiving the returned item.

3. Non-Returnable Items

The following items are not eligible for returns or refunds:

  • Products damaged due to misuse, improper handling, or accidents.
  • Items returned beyond the 7-day return window.
  • Products without original packaging or missing accessories.

4. Damaged or Incorrect Items

If you receive a damaged or incorrect item, notify us within 48 hours of delivery. Email [email protected] with the details and photos. We will arrange a replacement or issue a refund, depending on your preference.

5. Return Shipping

Customers are responsible for shipping costs associated with returning the product unless the product is defective or the return is due to our error. We recommend using a trackable shipping service for safe delivery.

6. Contact Us

For any questions or assistance regarding returns and refunds, please contact us:
Email: [email protected]

We appreciate your trust in Dax Explores and are committed to making your shopping experience hassle-free!